1. We Respect Your Privacy
The Neumann Group (Entity Name: Neumann Associate Companies Pty Ltd) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles in the Privacy Act 1988 (Cth). This Policy sets out how we collect and treat your personal information.
“Personal information” is the information we hold which is identifiable as being about you.
2. Collection of Personal Information
The Neumann Group will, from time to time, receive and store the personal information you enter onto our websites, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at times, including but not limited to; when you provide feedback when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and promotions, provide financial or credit card information, or communicate with our customer support.
Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your Personal Information
4. Use of your Personal Information
The Neumann Group may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
The Neumann Group may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.
5. Disclosure of your Personal Information
We may disclose your personal information to any of our team members, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
From time to time, we may need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of the Neumann Group.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible by law our user databases, together with any personal information and non-personal information contained in those databases. We may disclose this information to a potential purchaser under an agreement to maintain confidentiality. We would seek only to disclose information in good faith and where required by any of the above circumstances.
6. Security of your Personal Information
The Neumann Group is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
7. Access to your Personal Information
You may request details of personal information that we hold about you under the Privacy Act 1988 (Cth) provisions. A small administrative fee may be payable for the provision of information. If you would like a copy of the information we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at:
In certain circumstances set out in the Privacy Act, we reserve the right to refuse to provide you with information that we hold about you.
8. Complaints about Privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to PO Box 8, Currumbin, Queensland, 4223. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
We may collect information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site to improve our service.
Our site may have links to other websites not owned or controlled by us from time to time. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement, or approval of these websites. Please be aware that the Neumann Group is not responsible for the privacy practises of other such websites. When they leave our website, we encourage our users to read every website’s privacy statements that collect personally identifiable information.